A MESSAGE TO OUR PATIENTS ABOUT CORONAVIRUS (COVID-19)
Dear Patients of Smoke Vision Care,
We want to assure you that we are here to provide you with the highest quality of care as we continue to monitor reports of the potential impact of the Coronavirus (COVID-19). During this time, our top priority is the health of our staff and patients.
Please see our policy below:
Smoke Vision Care COVID-19 policy
March 17, 2020
Because changes are occurring rapidly with the COVID-19 pandemic, this policy will be reviewed daily and revised as recommended by public health and government officials.
Our offices are currently remaining open and taking the following measures. As of this writing, there are no confirmed cases in SWMichigan The number of people in our office at one time remains under the volume recommended by officials. Less than 10 at any time.
If you are not feeling well, have had a fever, cough, been in close contact with other having potential symptoms, are in a high risk group for infection or been out of the country in the last 14 days we ask you to not come to the office. We will be available for phone and if needed video consultations to evaluate urgent eye care needs in patients who are at risk for carrying or being infected by COVID-19
To schedule a phone consult with clinical advice with one of our doctors please call any of our offices to make arrangements.
What we know about COVID-19:
- This virus is primarily spread through respiratory droplets. It can also remain on surfaces and be transmitted from hand to mucus membrane (nose, mouth, or eyes).
- Most patients have flu-like symptoms. There is some disease spread by people with minimal to no symptoms. Patients with more symptoms are likely more contagious.
- 80% of our patients are at increased risk of death (over 60 years of age) from COVID-19.
- We can slow the process with social distancing, thereby reducing the chance our hospital system becomes overwhelmed by doing our part to "flatten the curve.”
- Our services are vital for preserving vision.
- Coronaviruses, as a group, are seasonal, historically abating in summer months. This is our hope and prayer for COVID-19, hence it is a reasonable estimate that we will return to “normal” by that time.
- A vaccine is potentially on the way.
Actions we are taking:
- Maintaining in-office volume to less than 10 persons allowing us to keep up with needed sanitization
- Streamline exams to limit exposure time of our patient and staff to a minimum, doctors may be performing pre-testing and health histories themselves foregoing a visit with the tech prior to the doctor
- Eliminate hand-shaking and hugging
- Eliminate use of slit lamp by technicians (reduce exposure to the “T-zone” and reduce patient contact points).
- Manage high risk patients remotely by calling symptomatic patients for clinical reviews
- Wipe all surfaces (including the door handle, patient chair, and slit lamp) after each patient.
- Remove shared items around the office, including pens, coffee centers, patient refreshments (cookies), container of mydriatic glasses, multi-use lens cloths, toys, magazines, etc.
- Instruct all staff members with any upper respiratory infection symptoms or flu-like symptoms to stay home until those symptoms resolve.
- Instruct all staff members who have had confirmed or suspected exposure to a person diagnosed with COVID-19 are to stay home until the recommended time to return (currently 14 days from exposure).
- Ask patients to space themselves in the waiting room at least 1 meter apart.
- Disinfect all waiting room chairs after each use.
- Patients are limited to one visitor/companion who is providing transportation to the patient receiving care. If the patient is capable of being alone, we will ask the visitor/companion to wait in the car.
- Insist that patient refrain from handling any frames on our board and have optician bring frames to the patient
- Clean all frames in optical after contact with patients before placing back on board